Frequently Asked Questions

Everything you need to know about your MENAGERIE experience.

How do I determine my correct size?

We provide a comprehensive sizing guide on every product page. Since our intimate apparel is designed for a precision fit, we recommend taking fresh measurements of your waist and hips before placing an order.

What is your return policy for intimate items?

Due to the hygienic nature of our products, we only accept returns on items that are unworn, unwashed, and still have the original tags and hygiene liners intact within 30 days of delivery.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How should I care for my MENAGERIE garments?

To preserve the delicate fabrics and lace, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying or dry cleaning.

Is your packaging discreet?

Yes, all orders are shipped in plain, unmarked mailers or boxes to ensure your privacy. The return address will list 'MENAGERIE' without further description of the contents.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.